Debbie Laskey's Blog

Welcome to Debbie Laskey's insights and commentary about BRANDING, MARKETING, LEADERSHIP, SOCIAL MEDIA, EMPLOYEE ENGAGEMENT, and CUSTOMER EXPERIENCES. Debbie has worked in high-tech, the Consumer Marketing Department at Disneyland Paris in France, nonprofits, and insurance. Expertise includes strategic planning, brand development, marketing plans and audits, competitive positioning, websites, communications, public relations, employee engagement, customer experiences, and social media marketing.

Showing posts with label social ROI. Show all posts

Wednesday, March 25, 2026

Does Social Media Open Doors for Your Brand?

I joined social media platforms back in 2009, first my blog, and then Twitter (called X today), then LinkedIn, Facebook, etc. Twitter was what I liked to call "an international water cooler," because people from all over the world were represented and participated. I was able to meet people from other countries, and above all, learn from people who I would never have been able to meet had Twitter not existed. Twitter became an educational, supportive, and inspirational personal and business branding resource.

Over the years, new social media platforms have appeared, some have had staying power, while many shuttered their sites. The jury is still out with the latest crop of new platforms, such as, Mastodon, Threads, and Bluesky.

But let's return to Twitter (I refuse to call it "X" and have noticed that several well-known brands also continue to refer to it as Twitter when promoting their accounts). Back in 2019, I read an article on LinkedIn by a Canadian leadership expert who explained why his company was leaving Twitter. Since I continue to use Twitter for brand-building campaigns, brand engagement, community-building - as well as live-Tweeting during special events, such as, the annual Super Bowl, Presidential elections, and more, I thought I'd check in with Bart Egnal to ask if he regrets his decision to leave Twitter. Highlights of our conversation follow a brief bio.

Based in Toronto, Canada, Bart Egnal is the CEO and owner of The Humphrey Group. Over the past 20 years, he′s written countless speeches, coached hundreds of leaders, written a book, and overseen the expansion of the company from Toronto to Vancouver, Calgary, Mexico City, and the United States. He′s also the host of The Inspire Podcast and serves as Chairman of the Niagara Institute. In 2015, Bart was recognized by the International Alliance of Women for his contributions as an ally and continues to be deeply committed to creating a more diverse, inclusive, and equitable world.

QUESTION: We "met" after I read an article you wrote about social media and the decision you and your company, The Humphrey Group, made to leave Twitter back in 2019. I was inspired by your article and wrote a post on my blog (links to both are provided at the end of our Q&A). You wrote, "After three years on Twitter, The Humphrey Group sent its last tweet. And though we will keep our LinkedIn profile, we intend to invest little time or energy into our social media presence in the coming years." Today, nearly 7 years later, what are your thoughts about leaving Twitter - both your company's account and your personal account?

BART EGNAL: No regrets and no loss. For our B2B work, LinkedIn has been the place to have more robust conversations. We have also built a strong following outside of social media through a strong content strategy.

QUESTION: Following the shutdown of your company's Twitter account, what did you hear from your clients/fans/followers?

BART EGNAL: Nothing. Nada. Zilch.

QUESTION: Some of the best aspects of Twitter/X simply cannot be replicated on other platforms, for instance, discussing the ads during the Super Bowl in real time, showcasing creativity in people's bios (for example, whether a title was "Chief Happiness Officer," "Brand Architect," or "Jungle Cruise Skipper," the uniqueness of a person's bio was an invitation to say hello or follow), and participating in TweetChats (this was always a great way to meet like-minded people based on specific topics with hashtags or for brand-building for businesses). What do you miss about Twitter?

BART EGNAL: On a personal note, I do sometimes miss the chance to connect directly with thought leaders. But I found Twitter became more polarizing during COVID and then following the ownership change, so I made the personal decision to also drop off a few years ago, with no regrets.

QUESTION: There are some brands that continue to "speak and engage" on Twitter/X: Sesame Street, Oreo, Merriam-Webster, Encyclopaedia Britannica, and the New York Public Library to name a few. Do you think Twitter/X has evolved into a business-to-consumer only social platform?

BART EGNAL: I can't comment on the platform's evolution but can say we see little B2B value in it.

My gratitude to Bart for sharing his thoughts about social media and for making a repeat appearance on my blog after nearly a decade.

Monday, September 1, 2025

Best Social Media Post of the Month of August

How many social media posts do you recall? Do some go viral because they are for charity, like the ALS Ice Bucket Challenge? Or do some go viral because they happened at the right moment in time, like the Oreo tweet when the lights went out at the 2013 Super Bowl? Or do some go viral and become memorable simply because they're funny?

In a new monthly series on my blog - appearing during the first week of each month - I am sharing the best social media post of the preceding month. The choice may appear on Twitter/X, Facebook, Instagram, Threads, Bluesky, LinkedIn, YouTube, etc.

According to Google, "The best social media post of the month is typically one that effectively combines high engagement with relevance to current events, holidays, or trending topics, while also aligning with your brand identity and authentically connecting with your audience; this could include a thought-provoking question, a relatable story, a visually appealing image, a timely meme, or a behind-the-scenes look, depending on your platform and target demographic."

Without further ado, the post that earns my recognition as the best social media post of the month from August 2025 was shared on August 9, 2025, by NASA's Johnson Space Center on Twitter/X.

The post read:

It's #NationalBookLoversDay!
We love how books transport readers to new worlds! Even 250 miles above Earth, astronauts curl up with good books during their free time.
See how reading and other hobbies help crews unwind on the Space Station. (And a YouTube video link was included.)"

With many bibliophiles' minds on the importance of reading and favorite books, this post definitely stood out among the noise on social media.

According to the Gates Foundation, "At the Bill and Melinda Gates Foundation, we are fueled by the determination to create a world where everyone can live a healthy and productive life. But how can we begin to connect with the lives of individuals whose shoes we haven't walked in? And how do we find the language to process our own trajectories, traumas, and triumphs? We believe the answer is through reading. Far more than a pastime, reading reinforces our humanity by helping us to see others and be seen. On August 9, we celebrate National Book Lovers Day to take part in the excitement around reading and literature."

Brands that can align their products or services to an event, holiday, or trending news that everyone is talking about have the potential to be memorable. And NASA's Johnson Space Center definitely succeeded in my book! (No pun intended!)

What brand will stand out during September, and why?

Wednesday, July 9, 2025

Is Your Brand Overeating at the Social Media Buffet?

Recently, I read a memorable post by Anthony Gaenzle entitled "From Scroll Chaos to Channel Clarity in One Week."

But first, a few words about Anthony, Chief Growth & Strategy Officer at E&I Creative in Lancaster, Pennsylvania. Anthony works as a personal brand consultant for executives, business owners, and others. He is a two-time published author, digital marketing influencer, and has helped brands both large and small grow and thrive across multiple industries through strategic marketing campaigns.

Anthony, who is also a fellow blogger, has appeared here on MY blog many times, most recently on May 9th as part of my Spring Leadership Series 2025. A memorable quote from that Q&A was this leadership tip from Anthony, "Listen to understand, listen to build trust, listen to empower your team."

Now, back to Anthony's recent post about social media. His imagery about the social media buffet resonated with me while thinking about all the social platforms that have come and gone over the last decade and also about all the leaders I've encountered over the years who think having a digital presence on every social platform of the moment is the best idea. Who can relate?

As Lisa Masiello wrote back in 2015, "Your prospects and customers are out there. They're talking to each other, sharing information, getting advice and asking questions about your company and products before they ever share their contact information on your marketing form or pick up the phone to talk to sales. You need to be there too — interacting, communicating, and building relationships. They'll keep talking with or without you, saying positive things and maybe negative things about your business. It's important to be part of the conversation."

That is absolutely true, however, the social media landscape has changed in the last decade.

Anthony wrote in his recent post, "At a conference in 2013, I watched another attendee at a pre-event breakfast try to balance waffles, scrambled eggs, bacon, and a yogurt parfait on one flimsy paper plate. You know where this is headed, right? We've all been there. Predictably, everything slid off, directly onto his shoes. That's exactly what chasing every social platform looks like. Lots of shiny choices, zero nutritional value. Before you know it, you're cleaning syrup off your brand-new sneakers instead of closing deals. What's the takeaway here? Your brand plate is finite, and so is your time and energy. Pile on only what you can actually eat (and enjoy)."

Anthony advised that a good idea would be to use a "Choose Two Method" to MAXIMIZE your social media activity. "Instead of buffet-style overload, aim for a well-paired entrée and side dish. Two social media channels give you just enough surface area to show up consistently and experiment without feeling like you're speed-dating algorithms. For bigger brands, going beyond two makes sense. For a one-person show, a smaller business, or a lean startup, limiting your presence makes more sense."

Anthony called this his "Dinner-Party and Cocktail-Hour" approach:

"The Dinner-Party Channel: Choose a channel where your best stories live in long-form. Maybe that's LinkedIn articles, or maybe it's a weekly YouTube show. The vibe here is more cloth napkins, deep conversation, and everyone leaves full."

"The Cocktail-Hour Channel: This channel should be good for short, punchy posts that tease the dinner party and lure newcomers. Think X, Threads, or Instagram Reels. The vibe here is clinking glasses and quick laughs."

He also challenged readers to try this approach for a week to "measure conversations over vanity metrics."

So, what do you think? Is your brand overeating at the social media buffet? Or does your brand have just the right balance of social media platforms, activity, and engagement?

Friday, September 27, 2024

Let's Celebrate International SEO Day!

Do you know what today is? If you answered International SEO Day, then you're correct! On this day, digital marketers, web developers, and businesses worldwide recognize the power of SEO and its impact on the digital age. And on September 27, 1998, the Google search engine was launched.

According to Wikipedia, "Search engine optimization (SEO) is the process of improving the quality and quantity of website traffic to a website or web page from search engines. SEO targets unpaid traffic (known as natural or organic results) rather than direct traffic or paid traffic. Unpaid traffic may originate from different kinds of searches, including image search, video search, academic search, news search, and industry-specific vertical search engines. As an Internet marketing strategy, SEO considers how search engines work, the computer-programmed algorithms that dictate search engine behavior, what people search for, the actual search terms or keywords typed into search engines, and which search engines are preferred by their targeted audience. SEO is performed because a website will receive more visitors from a search engine when websites rank higher on the search engine results page (SERP). These visitors can then potentially be converted into customers."

To recognize the importance of SEO, I recently had a discussion with Lisa Sicard who's based in Maine, who I met on Twitter/X. Highlights follow a brief introduction. Lisa has over 25 years of experience and loves helping others with social media, blogging, and content marketing. She specializes in helping small businesses and bloggers to thrive and succeed online. She wrote a book, How to Tweet and Thrive on Twitter in 2020; and her blog was nominated as One of the Best Internet Marketing Blogs by Infinity Blog Awards in 2019, and also one of the Best Top Marketing Blogs in 2015 and 2016 by Fit Small Business.

QUESTION: Since you've been blogging for over a decade, what are your three best blogging tips?

LISA SICARD: Here are my three tips:

(1) Mastering SEO can make or break your blog. Start with thorough keyword and topic research before you write. This ensures that you're creating content people actually search for.

(2) Many bloggers miss out on the power of internal linking. Make sure to link your posts to each other. This not only helps with SEO, but it also keeps readers on your site longer.

(3) Lastly, your blog isn't a "set it and forget it" project. Update your posts every six months with fresh stats and new info. This keeps your content relevant and boosts your SEO rankings. Keep these tips in mind, and your blog will thrive.

Monday, August 5, 2024

Let's Celebrate Blogger Day!

Do you know today's significance? If you're reading this blog and/or write your own, then you probably know that today is Blogger Day.

Since 1999, each year on August 5th, Blogger Day is observed. A blog, a shortening of the word "weblog," is an informational website published on the Internet that consists of story-like text entries typically displayed in reverse chronological order.

According to Holidays Calendar, "Although blogs originally started out as the work of individuals, they have increasingly been used by organizations, universities, and media outlets to distribute information. Today, there are over 600 million blogs published among the 1.9-plus billion websites that currently exist on the Internet. Over 2 million blog posts are published every day. In the United States alone, there are over 32.7 million bloggers; and it's been estimated that approximately 80 percent of all Internet users read blogs."

So, to celebrate Blogger Day, I'd like to share my top ten favorite bloggers (in no particular order) who post regularly on their blogs - if you're not already familiar, check them out!

SHEP HYKEN - customer experience expert

https://hyken.com/topic/sheps-articles/

JIM JOSEPH - brand marketing expert

https://www.jimjoseph.com/new-blog

TIM CALKINS - brand marketing expert

https://timcalkins.com/

SUSAN FRIESEN / EVISION MEDIA - marketing expert

https://evisionmedia.ca/resources/blog/

BJ BUENO / CULT BRANDING - marketing expert

https://cultbranding.com/ceo/

MICHAEL MCKINNEY - leadership expert

https://www.leadershipnow.com/leadingblog/index.html

KEVIN EIKENBERRY - leadership expert

https://kevineikenberry.com/blog/

ERIC JACOBSON - leadership expert

https://ericjacobsononmanagement.blogspot.com/

ERIKA ANDERSEN / PROTEUS - leadership expert

https://erikaandersen.com/blog/

and

https://proteus-international.com/blogs/

KATHERINE SPINNEY - leadership coach

https://katherinespinney.com/coaching-blog/

Monday, February 5, 2024

Review of ORGANIC SOCIAL MEDIA

I "met" Jenny Li Fowler on Twitter (now X) a few years back. Fast forward to the present. The covid happened, of course, I had to mention that since the pandemic impacted life for all individuals and marketing communications for all brands. Jenny appeared on my blog in a Q&A in April 2022, and recently, she became a published author. Jenny's commentary is always enlightening, so when I heard about her new book, I knew I had to read it. But first, a few words about social media.

In many of my previous roles as marketing manager, marketing director, and marketing consultant, I've also served double-duty as social media manager for nonprofits, large for-profit companies, and emerging brands. While responsible for social media posts, I have been the voice of strategy for my brands, meaning that I have always explained to senior leadership teams, boards of directors, and sales teams that the voice for all posts must be consistent with the brand, the theme of the posts must be consistent with all other marketing messaging, and above all, a social media strategy must be in alignment with the overall brand marketing plan.

With that in mind, what social media posts or campaigns stand out? To me, the most memorable posts took place during the Super Bowl on February 4, 2013, when there was a power outage at the beginning of the game's third quarter. The following Tweets, that appeared on Twitter, were posted soon after the power went off and demonstrated that these social media teams understood social media, marketing, and their brand positioning:

Oreo:
Power out? No problem. [Photo: You can still dunk in the dark.]

Lowe’s:
Hey dome operators at the Big Game, there are a few Lowe’s nearby if you need some generators.

PBS:
This might be a good time to think about alternative programing. #SuperBowlBlackOut

Now, let's talk about Jenny Li Fowler's book, ORGANIC SOCIAL MEDIA - HOW TO BUILD FLOURISHING ONLINE COMMUNITIES. First, a little about Jenny Li Fowler. She is the director of social media strategy at Massachusetts Institute of Technology (MIT) in Cambridge, Massachusetts, and is in charge of developing and executing Institute-wide social media initiatives and campaigns. She provides social media consultation and direction for more than 200 departments, labs, and centers; and manages the Institute’s flagship Twitter/X, Facebook, Instagram, and LinkedIn accounts.

Jenny explained in the book's preface, "This book is for both rookie social media managers as well as seasoned social media professionals. It gives new managers a structure to build a social media strategy and tips to succeed in the position, and veteran professionals a unique perspective on navigating the challenges of the job and steps to advance the position."

Here were (what I considered to be) the stand-out questions posed by and written by Jenny:

What's the difference between strategy and tactics?

Why should your brand define your lane?

What are some reasons that people follow social media accounts?

What are Jenny's "Six M's of Social Media?"

Is your audience currently on that new platform?

Listening is a form of engagement.

Always explain the WHY behind your brand.

Don't plan content too far in advance.

Do you conduct a competitive analysis of your competitors' social platforms?

Since every member of the C-Suite wants to talk about metrics, Jenny wrote, "Numbers can't speak for themselves; it's the stories we build around them that are compelling or misleading...Just because a metric is large doesn't necessarily mean it's impressive or positive. The opposite is also true - just because a number is small doesn't mean it's not impressive."

An important section of the book explained the many roles comprising a social media team - since these roles are no longer performed by only one person: "Director of strategy; Twitter/Facebook/LinkedIn specialist; writer; photographer; videographer; graphic designer; animator; and data scientist."

And Jenny reminded readers that when mainstream news stories become the buzz on social media, before your brand enters the discussion, ask yourself these important questions. If not, your brand may find itself in an unexpected crisis:
(1) Does it fit your brand's voice or tone?
(2) Does this content support your social media strategy?
(3) Have you posted similar content before? If yes, how did it perform?
(4) Is it related to your brand or organization in any way? Is it a stretch?

Saturday, July 15, 2023

My First Week on Threads

By now, everyone who uses social media (and who doesn't?) has heard that Meta launched a new social platform on July 6th intended to compete with Twitter as the social water cooler, where users discuss anything and everything ranging from the news of the day to cute photos of cats on Saturday, also known as Caturday.

The appeal of Threads (and I must say, what a great name symbolizing threads of discussion!) was the ease of creating an account if you already had an Instagram account. According to CNBC, there were 100 million signups in the first five days, representing one of the fastest debuting apps of all time. However, according to data from SensorTower and Similarweb, the platform has seen dropoff in growth and engagement following the first week.

While the platform is not being promoted as the place to discuss news and politics, there is no doubt that users will. In fact, many hope that hate speech and misinformation will not appear on Threads.

According to Anthony Bartollacci, managing director of SensorTower, "The backing of Meta and the integration with Instagram likely gives Threads a much higher flood (of traffic) than other services, but it will need a more compelling value proposition than simply 'Twitter without Elon Musk.'"

According to David Webb, senior insights manager of Similarweb, "While there was intense interest in checking out the app initially, not every user has made a habit of visiting Threads as often as they might other social apps."

Lastly, according to Jasmine Enberg, principal analyst at Insider Intelligence, "Meta only needs 1 in 4 Instagram users to use Threads monthly for it to be as big as Twitter."

So, have you created an account, and what do you think of this new platform?

Check out my link: https://www.threads.net/@debbielaskeymba.

Image Credit: Threads/Meta.

Monday, September 26, 2022

Storytelling, Connections, and Social Media

To quote Matthew Kobach (@mkobach), "Twitter is a key that unlocks thousands of doors, some of which you never even knew existed." As a member of the Twitterverse for 13 years, I always enjoy meeting new people and learning from them. I recently connected with Gail Robertson from Ontario, Canada, and invited her to appear here on my Blog in a Q&A format. Highlights of our conversation follow a brief introduction.

Gail Robertson brings an unfamiliar and fresh outlook to the more traditional manufacturing industry. She has always been curious, which led her into journalism. She began her professional career as a journalist at the Toronto Star and has worked at The Hamilton Spectator, The St. Catharines Standard, and The Windsor Star. She now uses storytelling, developed as a journalist, in the manufacturing world as a social media strategist and keynote speaker, helping others to #ShowUP, tell their story, and exercise their curious brain. Her transferable skills have assisted her as she transitioned from being a journalist, to bed-and-breakfast owner, to fundraiser, to marketing manager at an insurance tech company and now, as “Chief Curiosity Officer” at GailNow.

QUESTION: What first attracted you to marketing, communications, PR, and storytelling?

GAIL ROBERTSON: Growing up, I loved to hear stories and was especially enamored by their development, one sentence at a time. To me, marketing, communications, and PR are related as they help a company or brand tell their story.

I also love to connect with people, and after years as a journalist and now Chief Curiosty Officer, I realize how many stories are not being told!

Meeting people and helping tell and share their stories is exciting and powerful as I believe we can change the world, one story at a time. I know far too many women who also are reluctant to own their power and step into the spotlight.

TWEET THIS: Meeting people and helping tell their stories is exciting...we can change the world, one story at a time. ~@GailNow #brandstorytelling #DebbieLaskeysBlog

QUESTION: On your website, it says, "Gail's true joy and passion for networking and connecting with others is what makes her a top motivational speaker." What tips do you have for people who may share your passion for connection but lack your confidence in public speaking?

GAIL ROBERTSON: My tip for them would be to embrace their own story and speak from that. As American author and professor of literature, Joseph Campbell, once said, “You are the hero of your own story.”

We also need to look at our own individual comfort zones and not compare ourselves to others. For public speaking, it is also about taking baby steps and realizing we have a duty to “show up,” not just for ourselves but for others. We have a duty to share stories!

Some of the best speakers aren’t extroverts, but they had to start with the right mindset and decide to challenge themselves. Even the best speakers struggle with Imposter Syndrome and fear of failure, so it’s best to embrace failure and make it your friend!

Very few people find public speaking easy - even the ones who make it LOOK easy. It takes an incredible amount of time, hard work, and practice. The best tip is to just start. Speak up in a meeting or at your local church or school. Speak up online too. Join a video challenge! Get comfortable being uncomfortable, as cliche as that sounds. By just deciding to start, you are so much further ahead than others sitting on the couch. As a keynote speaker, I still get nervous; I worry and I stress about my content, which is normal. But the more I share stories and get feedback, the more supported I feel to Sign Up, Suit Up, and Show up!

QUESTION: What's your favorite social media platform, and why?

GAIL ROBERTSON: Twitter: it’s fast-paced, has a greater diversity of content, and is an excellent way to meet, get to know, and engage with people. It is also a place you need to curate content and embrace the scroll button. I have met phenomenal people through Twitter, including Nathalie Gregg who leads the #LeadLoudly Twitter Chat.

Along with great connections, there are some other top notch Twitter Chats like #USAMfgHour and #TwitterSmarter. You can find a chat for just about any topic. There is also audio. With Twitter Spaces, you can jump in, listen, and meet incredible people.

While Twitter still is a “favorite,” each social media platform has its own special place in my heart! I like a few others for different reasons and have also connected with cool people. For sure, LinkedIn is phenomenal, and I have even started enjoying the fun part of TikTok. Social media is what you make it, and with some engagement and sharing of content and ideas, each platform can deliver results.

TWEET THIS: Twitter is an excellent way to meet, get to know, and engage with people. ~@GailNow #connections #DebbieLaskeysBlog

QUESTION: You wrote an excellent article on your Blog entitled, "When You're Ready for Your Close-Up, Mr. DeMille." (On a side note, I'm a film buff, so I really enjoyed the post.) Can you provide an overview that explains the tie-in between the film and marketing?

(Read the post here: https://gailnow.com/2021/when-youre-ready-for-your-close-up-mr-demille/)

GAIL ROBERTSON: In the film, Norma Desmond realizes she has to adjust to the times in order to continue making an impact. Similarly, in today’s world, we need to adjust to the times (for example, video is required to make an impact).

Video is extremely powerful when it comes to getting your message across. According to Oberlo.ca, 87% of marketing professionals use video as one of their tools, and whether they pop up on YouTube, Instagram, Twitter, Snapchat, or any other social media platform that allows more than just posting a pic, it’s a key way to sell your product or service through your most valuable asset – you.

So when we look at film, it is all about building relationships via the big screen. Today, we can use video and tell stories; showing a part of your personality AND building relationships by allowing people to get to know you. Films are still powerful, and now we can add to that power with social media, through video and sharing behind-the-scenes clips, by sharing insights about stars in a film. AND, social media posts with film and video content get 48% more views than those without them, according to HubSpot.

So, bottom line, video footage featuring your employees, customers, and/or volunteers is a great way to make them feel part of the action. And there is also great ROI: A single film/video can be repurposed for different lengths, platforms, and audiences. That ONE video can return a great deal back to you!

My thanks to Gail for sharing her digital marketing insights and for appearing here on my Blog.

Image Credit: Reuben Juarez via Wordswag.

Monday, June 6, 2022

Social Media Is a Way to Lift Up Others

To quote Matthew Kobach (@mkobach), "Twitter is a key that unlocks thousands of doors, some of which you never even knew existed." As a member of the Twitterverse for nearly 13 years, I always enjoy meeting new people and learning from them. I recently connected with Noel Davila from San Juan, Puerto Rico, and invited him to appear here on my Blog in a Q&A format. Highlights of our conversation follow a brief introduction.

Noel Dávila has been writing for online publications since 2008. Before moving over to editorial, Noel had a decade-long career in the advertising industry. Currently, Noel is finishing up work on his first novel. Visit his website at www.noeldavila.net and connect on Twitter @noeldavila.

QUESTION: You describe your strengths in your Twitter bio as "copywriting, content, storytelling, and professional growth." What are your favorite things to tweet and why?
NOEL DAVILA: I love to tweet anything that will resonate with my audience. That may seem simplistic, but it’s a constant challenge. After finding my niche, I’ve stuck mostly to copywriting insights, stories from agency life, and platitudes about growth and development. Threads are also a big part of my content strategy, and they’ve served me well. I also love to include photos I’ve taken with some of my tweets; I find that adding a visual component makes the content stand out in people's timelines.

QUESTION: Your pinned tweet on Twitter is "Lift up others around you. Their success is your success." Who inspired that quote? A boss? A family member? Please elaborate on the inspiration for that amazing quote.
NOEL DAVILA: The inspiration for that thought came from legendary ad man, David Ogilvy and his quote: “If each of us hires people who are smaller than we are, we shall become a company of dwarfs. But if each of us hires people who are bigger than we are, we shall become a company of giants.” I feel that by helping other people, I grow in the process as well. Also, since I’ve had help from mentors through the years, it’s incumbent upon me to pay it forward.

TWEET THIS: Lift up others around you. Their success is your success. ~@noeldavila #SMTips #DebbieLaskeysBlog

QUESTION: What’s your favorite social platform, and why?
NOEL DAVILA: Twitter! Without a doubt. I’ve been tweeting since 2009, and during that time, I’ve made great friends on Twitter. I’ve also learned so much because the platform gives me access to some extraordinary thinkers and writers. Fortunately, I’ve been able to leverage my social media presence to further my career, so it’s been a win-win.

QUESTION: Many CEOs and leadership teams question how to track ROI when the topic of social media is raised and marketing teams pitch moving forward with the implementation of a social media marketing strategy. What social metrics do you measure - why, and how often?
NOEL DAVILA: I measure impressions and engagement. With impressions, I see how many people were exposed to my content and whether I’m leveraging the algorithm successfully to my advantage. With engagement, I can gauge the quality of the content. If the engagement rate drops off, I know that kind of content is not resonating. Once I find something that works, I double down on it. I’m still learning, so it’s essentially a work in progress.

QUESTION: Many people remember the famous OREO tweet during the 2013 Super Bowl. With that in mind, what's your favorite social campaign?
NOEL DAVILA: I’m a big fan of Apple, mostly because they’ve transcended the brand designation and become a lovemark. Also, I just love their products. With that said, I’ve always been in awe of their advertising, a lot of it spearheaded by Lee Clow. Their ‘Shot on iPhone’ campaign was beyond brilliant, mostly because it empowered consumers and gave them a sense of belonging. If you manage to do one of those things, it’s extraordinary. But to do both? That’s phenomenal advertising right there.

Read more about Lovemarks here: https://en.wikipedia.org/wiki/Lovemark.

My thanks to Noel for sharing his inspiring social media insights and for appearing here on my Blog.

Image Credit: Pawel Czerwinski via Unsplash.

Wednesday, April 20, 2022

Social Media Is All About Connection, Trust and Strategy

To quote Matthew Kobach (@mkobach), "Twitter is a key that unlocks thousands of doors, some of which you never even knew existed." As a member of the Twitterverse for almost 13 years, I always enjoy meeting new people and learning from them. I recently connected with Deb Coman and invited her to appear here on my Blog in a Q&A format. Highlights of our conversation follow a brief introduction.

Deb Coman is a content conversion strategist who empowers service-based business owners to create trust-building content that generates sales, referrals, and collaborations. Deb hosts a weekly Twitter Chat called #SocialTrust Mondays at 3pm Eastern time on Twitter and was featured by BuzzSumo in its Top 100 Content Marketers to Follow Right Now. Deb’s Content Conversion Lab and private services help clients simplify their marketing with actionable steps that build trust and create alignment, consistency, and connection. Visit her website at http://www.DebComan.com, at www.LinkedIn.com/DebComan, and on Twitter/Facebook/Instagram @DebComanWriting.

QUESTION: You begin your Twitter profile as follows, “Meaningful connection thru trust-building content strategy." Can you please explain?
DEB COMAN: Content is an outstanding way to connect with people. When we understand how it builds trust, we create content that brings value and meaning that establishes and nurtures relationships. It’s only through these relationships that we create opportunities for sales, referrals, and collaborations. Engaging with and creating meaningful conversations is step one in the process.

QUESTION: You talk about the “4C Method” for creating email content. Can you please elaborate?
DEB COMAN: My 4C Method for creating content has four trust-building steps:

(1) Clarity: Start with CLARITY about your message: who it’s for, what they need, and how you provide the solution.
(2) Connection: Create content with an intention of CONNECTION, not a sale. Be of service. Add value. Build trust.
(3) Consistency: CONSISTENCY builds trust and relationships. Be consistent with your content in frequency as to how often you post, blog, and send emails. Be consistent and aligned in your message.
(4) Conversion: Move conversations from social media feeds, blog comments, and email campaigns to a one-on-one conversation to explore what’s possible for CONVERSION in the way of collaborations, referrals, and sales.

QUESTION: What is your favorite social media platform for your personal branding, and why?
DEB COMAN: I love Twitter where you can find me at @DebComanWriting because it’s the easiest platform to create connection and build trust with content. I’ve been hired, referred, featured as an expert, and made long-term meaningful (and profitable!) business connections that started with a single tweet or reply. (Connect with me there to see how it’s done).

I host a weekly Twitter Chat called #SocialTrust Mondays at 3pm Eastern time featuring guest experts and topics to help service-based small business owners and brands stand out and build trust online. This Twitter Chat is designed to be an easy way (even for Twitter newbies) to participate and gain visibility and connections. It’s followed by an audio conversation on Twitter Spaces.

QUESTION: If a business brand were going to dedicate all of its attention and resources toward ONLY one social media platform, which would you recommend, and why?
DEB COMAN: With over 211 million active daily users, your ideal audience is likely on Twitter. If you have a presence there or are able to quickly get up to speed with the basics, you can create opportunities for your business on Twitter.

If you’re not comfortable learning how to use Twitter, it’s important to find the platform where your ideal audience not only hangs out but engages and where you are not only comfortable, but have a strategy.

Success on social media requires these 3 things:

(1) Your ideal audience is present and active.
(2) You’re comfortable creating high value content that suits the platform.
(3) You have a content strategy like the 4C Method that leads to conversion.

TWEET THIS: Find the platform where your ideal audience not only hangs out but engages. ~@DebComanWriting #SMTip #DebbieLaskeysBlog

QUESTION: What three tips would you give to a business brand to conduct an effective and successful email marketing campaign?
DEB COMAN: For an email marketing campaign (and any other content) to be profitable, you need to:

(1) Define a specific intention or outcome for the content.
(2) Choose a topic that demonstrates you have the solution to a problem they’re ready to solve.
(3) Establish your credibility and trust by sharing stories, results, and client outcomes.

With all your content, strive to be yourself, share as much of your personal story as you’re comfortable with, and seek to connect and engage with your audience as you build trust and deepen relationships.

TWEET THIS: With all your content, strive to be yourself. ~@DebComanWriting #SMTip #DebbieLaskeysBlog

My thanks to Deb for sharing her social media insights and for appearing here on my Blog.

Image Credit: Daniel Olah via Unsplash.

Monday, March 21, 2022

Social Media: Prioritize QUALITY Over QUANTITY

To quote Matthew Kobach (@mkobach), "Twitter is a key that unlocks thousands of doors, some of which you never even knew existed." As a member of the Twitterverse for nearly 13 years, I always enjoy meeting new people and learning from them. I recently connected with Kim Scaravelli and invited her to appear here on my Blog in a Q&A format. Highlights of our conversation follow a brief introduction.

Kim Scaravelli, B.A., B.Ed., is the author of “Making Words Work: A Practical Guide to Writing Powerful Content.” She is the Founder/CEO of Trust Communications (https://trustcommunications.ca/), Managing Partner of the Canadian Diversity Initiative (https://candiversity.com/), and an award-winning content strategist with 20+ years of practical experience. Kim's writing appears on more than 400 corporate and nonprofit websites across Canada, the United States, and Europe. She is also a keynote speaker, mom, and butler to several demanding pets. You can follow her on Twitter (https://twitter.com/KimScaravelli), Instagram (https://www.instagram.com/kimscaravelli/), and LinkedIn (https://www.linkedin.com/in/kimscaravelli/).

QUESTION: Many people remember the famous OREO Tweet during the 2013 Super Bowl. With that in mind, what's your favorite social media marketing campaign?
KIM SCARAVELLI: I liked Dove’s #PassTheCrown campaign. As with past campaigns, Dove leaned into strong core values of positive body image and inclusivity. Hard to argue with that. I also got a kick out of the #RIPeanut campaign. Humour is a hard thing to pull off and it was risky to kill an icon like Mr. Peanut, but it worked for them! Made me smile and I actually DID pick up a container of peanuts at the grocery store, which I had not done in a very long time.

QUESTION: What is your favorite social media platform or platforms for brand-building, and why?
KIM SCARAVELLI: I love this question because it aligns with my belief that social media is best used for long-term goals, like brand-building, rather than short-term objectives, like trying to boost sales for the month or the quarter.

Social lets you speak to your audience so directly and authentically that it’s an ideal way to engage and build trust with people. With that in mind, the ideal social media platform depends on the brand and the objectives. Personally, because I'm a writer by trade, I adore Twitter! It allows me to lean into my strengths and play with words. That said, if I were a chef, I might be more inclined to focus on Instagram, because food is so deliciously visual.

The key is to find the most natural ‘fit’ because it makes long-term effort easier and more fun, and thereby more sustainable. I’m not saying you can’t be on multiple platforms, but I do think most smaller brands, and even many larger ones, need to have a favourite that they can really dig into.

TWEET THIS: Social media is best used for long-term goals, like brand-building, rather than short-term objectives. -@KimScaravelli #SMTIP #brandexperience #DebbieLaskeysBlog

QUESTION: What are your three tips for creating excellent content?
KIM SCARAVELLI: My number one tip is to BE HELPFUL. Content that answers a question or solves a problem is always a winner. No one cares about features and benefits - they care about HOW those features and benefits serve them and their needs.

My second tip is to CHOOSE CLEAR OVER CLEVER. If you can be both - fantastic. But the purpose of content is to inform, educate, and/or entertain. All of these goals can be reached as long as your communication is clear. Clever is an add-on.

My last tip is to EDIT. EDIT. EDIT. Powerful content is almost always created through repeated editing. It is very rare for thoughts and ideas to land on the page perfectly formed.

QUESTION: Many CEO’s and leadership teams question how to track ROI when the topic of social media is raised. What social metrics do you measure and why, and how often?
KIM SCARAVELLI: I am obsessed with engagement numbers. I check them monthly and I also check engagement rates for competitors, so I have accurate benchmarks. Engagement is how you know you’ve made real connections, so it’s the bomb. That said, I don’t make massive corrections based on what I see happening. Sometimes, things need time to heat up. When it comes to social media strategies, I believe you should stay the course, but make small tweaks based on the numbers you’re seeing. Continual improvements are the way to go.

QUESTION: Blogs are easy and inexpensive marketing tools to promote experts and expertise. What five ways do you recommend generating content on a regular basis?
KIM SCARAVELLI: I believe in strategy:
1. Figure out who your ideal audience is. Hone in on their needs and wants.
2. Choose topics based on that audience.
3. Now create topic clusters. (One main topic that’s BIG to your audience, with 3-5 smaller, related topics.)
4. Decide how much time you can commit to blogging each month, realistically.
5. Now make a schedule that prioritizes one piece that’s a deep dive into the main topic, with subsequent easier content covering the smaller topics.

Prioritize quality over quantity. By starting with the most authority-building, valuable piece, you have a strong foundation. After that, it’s about staying on schedule!

QUESTION: Some experts recommend that you should add one new social platform each year. If you agree with this, which one will you add to your marketing arsenal this year, and why? And if you stop using one, which one, and why?
KIM SCARAVELLI: I disagree. When it comes to social, each brand is unique. And there is a point where you may simply be spreading yourself too thin. I recommend being on 2-3 platforms. Master them. Don’t give in to the pressure to be everywhere.

Professionally, I ventured into Clubhouse in 2021, but it really wasn’t my thing. I didn’t feel comfortable or productive there, so I gave it up. Couldn’t see the benefits for myself. That said, I’m sure it works for lots of other folks. There’s no shame in taking a pass on things now and then.

TWEET THIS: When it comes to social, each brand is unique. -@KimScaravelli #socialmediamarketing #DebbieLaskeysBlog

My thanks to Kim for sharing her inspiring social media insights and for appearing here on my Blog.

Image Credit: Wordswag.

Tuesday, September 3, 2019

Social Media: Brand Builder or Mission Distraction?

I read a blog post recently with an unusual perspective whose theme has remained with me.

The title of the post was "Farewell, Twitter," and the writer was Bart Egnal, President and CEO of The Humphrey Group, a leadership and communications consulting company with offices in Toronto, Vancouver, Calgary, and Mexico City.

Here's the link for the post: https://www.linkedin.com/pulse/farewell-twitter-bart-egnal?trk=prof-post.

According to Egnal:

On December 31, 2016, after 3 years on Twitter, The Humphrey Group sent its last tweet. And though we will keep our LinkedIn profile, we intend to invest little time or energy into our social media presence in the coming years.

This wasn’t a snap decision; we had spent 36 months increasing our commitment to, “have a conversation” with our clients, staff and industry voices. We had sent over 1700 tweets. Our Founder, Judith Humphrey, and I both wrote about leadership communication online for publications like Fast Company, the Globe & Mail, and Canadian Business, and shared that content through our social media channels. When my book, Leading Through Language, was published a year ago, I did extensive interviews and used social media to connect with listeners around the world.

But despite all these efforts, we decided that to really do right by Twitter would require us to invest substantial time and energy - and doing so would take our team away from the actual work we do with clients. The result was our decision to shutter the account and continue to focus on building client relationships the old fashioned way: one conversation, one course, one coaching session at a time.

I can’t say whether social media is for you or your company - but I am happy to take a moment to share the lessons we learned through our 3-year foray into social media. One caveat: the lessons we learned may not apply to you or your business. They reflect the fact that our company focuses on business-to-business relationships, does its work in person, and has grown almost exclusively through word-of-mouth. We don’t expect this Twitter shut down to have much impact. Clients can still reach us through email, or even that archaic device, the phone. Whatever method we do initially connect, it’s likely that we’ll end up talking in person. If the last three years on social media have reinforced anything to us, it’s that the ability to actually speak to people never gets old.

(1) Lesson One: If you launch it, they won’t come.

(2) Lesson Two: To be heard on Twitter you must create content - which may require you and your team to spend less time actually doing what you love.

(3) Lesson Three: You can’t outsource Twitter and expect it to be meaningful.

(4) Lesson Four: Meaningful connections are still best forged in person.

There are many reasons why businesses, translation, brands, develop a social media presence. Some do so because the President/CEO thinks it may be necessary. For the more forward-thinking brands, they develop a digital footprint because there is a strategic social media plan, an alignment with the overall marketing plan, that features content that consistently reflects the brand's voice, positioning, and mission. Brands must also have personnel to create quality content on a consistent basis. Without these elements, a Facebook page, a Twitter page, an Instagram page, a LinkedIn page, etc., are simply not possible.

However, to quote Erik Qualman (@equalman on Twitter): "We don’t have a choice on whether we do social media, the question is how well we do it."

What do you think? Have you stopped using one or more social platforms? Please chime in.

Image Credit: Twitter.

My thanks to Bart Egnal for the inspiration for this post. Bart can be found on Twitter at @THG_Bart, on LinkedIn at https://www.linkedin.com/in/bartegnal, his Amazon author page at https://www.amazon.com/Bart-Egnal/e/B014Q8YJV2/ref=dp_byline_cont_book_1, and on his company's page at http://humphreygroup.com.

Saturday, October 1, 2016

Brand Experiences, Brand Ambassadors and Brand Advocates, Oh My!

The subset of marketing known as branding, brand-building, brand engagement, brand experiences, and brand equity is my passion, so when I run into someone who shares this passion, I like to talk shop. Years ago, I had the pleasure to meet Elaine Fogel as a result of our social media activity, and over the years, I've enjoyed her blog and insights on Twitter. Recently, I invited Elaine to participate as a featured guest in a TweetChat for a nonprofit organization for communications and PR pros for whom I serve as a Board Member, and her Tweets provided much value to the chat. In case you don't know Elaine, a brief bio appears at the end of this post, which contains highlights from our recent discussion about branding.

How do you define a brand experience?
ELAINE FOGEL: A brand experience is any interaction one has with a brand. Brand experiences include a range of touchpoints including transactions (sales), website visits, inbound inquiries, communications, product or service usage, customer service, and more.

What makes a successful brand experience, and please provide three examples of your favorite brand experiences.
ELAINE FOGEL: A successful brand experience is when one’s interaction with a brand is easy, friendly, customer-oriented, and produces a positive result for the individual. As I wrote in my book, “Your brand is more than its logo, look, and colors. It emanates from the mindsets, attitudes, and behaviors of anyone and everyone involved in it. And, since success depends on its brand reputation, it’s critical that you do everything possible to ensure that your customers’ experiences are amazing.” No matter what we call it, anytime we interact with a brand, it is an experience.

Here are my faves:
I am an Amazon brand loyalist. Every time I purchase products, the experience is consistently positive. Once when I ordered a marble bathroom accessory set (tumbler and toothbrush holder), the tumbler arrived in pieces. I contacted the seller company and advised it of the situation. I assumed that I would have to return the set with the broken pieces to prove the damage. I was surprised when the customer service rep apologized and told me that it wasn’t necessary. She would credit my credit card for the full amount, and I could keep the toothbrush holder. Now, that experience went beyond my expectations.

Jet Blue Airlines is another example of a successful brand. I will always remember the flight attendants’ style on a flight several years ago. They were jovial and welcoming, making wisecracks and jokes in their announcements. Every seat was comfortable (and leather) and seat backs had individual TVs on which we could watch FREE movies or TV. No nickel and diming here. (That was before it became a common feature.) The flight departure was delayed quite a bit from its original time, and as compensation for our patience, the airline awarded passengers a few thousand miles to our frequent flyer accounts. This proactive approach delighted everyone and made the delay a distant memory.

This last brand experience was shared with me when I was conducting a customer service presentation for internal staff. Once you read it, you’ll know why I never forgot it. A man and woman checked into a luxury hotel. As with many luxury properties, the service was impeccable. After they checked out, the housekeeper noticed the woman’s nightgown hanging behind the bathroom door. So, one of the staff members called the male guest’s phone number to ask how the hotel could return the nightgown. When the woman answered, he explained that she had forgotten her nightgown in the room and he wanted to make arrangements to return it to her. Turns out the woman who answered the phone was NOT the woman her husband was with at the hotel! So, was it a successful brand experience when the intention was to offer 5-star service? What do you think?

How would you define the difference between a brand ambassador and a brand advocate?
ELAINE FOGEL: Brand ambassadors may or may not be compensated to serve as spokespeople for a brand. For example, in the corporate world, brand ambassadors can be experts related to the brand’s products or services. They may have access to "insider" information and be part of an external product team.

Paid celebrity spokespeople are another type of ambassador such as when a professional athlete does a TV spot for a local car dealership. An example of unpaid brand ambassadorship is when a charity’s board members and volunteers toot its horn and help it fulfill its mission.

Brand advocates are the people who absolutely love the brand and engage with it, talk about it, and share their passion.

With all the buzz surrounding social ROI, what metrics are important to you in the social space, and why?
ELAINE FOGEL: This is an interesting question because several studies I’ve read indicate that determining social ROI has been very difficult. In enterprises, there are teams devoted to social media in which they use top analytical tools to evaluate their tactics. For those of us without big budgets, there are many free and cheap tools available.

As a Hootsuite user (and affiliate), I have access to all my social media accounts in one dashboard. It’s much easier to engage with my connections and post links to my blog posts simultaneously. I have access to reports on my Twitter, LinkedIn, Facebook, and Google+ engagement, clicks by region, direct referrers, and which are my popular links.

I also measure how many people follow my calls to action through social media. This is even more important to me as it’s how I capture email subscribers and sell my book.

What do you think will be the central focus of our social media marketing discussions a year from now?
ELAINE FOGEL: I think the discussion will still focus on the ROI for the time and effort we devote to social media marketing. Even though I participate in it wholeheartedly, I admit that I have been somewhat skeptical all along. Is it producing results equivalent or close to what we put in? Could we be better off spending some of that time and money on more traditional channels? Multi-channel marketing based on a sound marketing plan can be much more effective than relying on one channel like social media marketing.

Much gratitude to Elaine for appearing here on my blog and applause for sharing my passion for branding!

Here's Elaine's Bio:
Elaine is a professional speaker, marketer, brand and customer experience evangelist, educator, and consultant. She has been a contributing writer to The Business Journal, and contributes to MarketingProfs, SmallBizClub (founded by NFL Hall of Famer and author, Fran Tarkenton), Business2Community, and Kingged.com. People in 100+ countries have read her blog, Totally Uncorked on Marketing (http://elainefogel.net/), and her articles have appeared in many print and digital publications. She is also the author of the award-winning book, Beyond Your Logo: 7 Brand Ideas That Matter Most For Small Business Success (http://elainefogel.com/books/beyond-your-logo/). I highly recommend that you follow Elaine on Twitter at @Elaine_Fogel (https://www.twitter.com/Elaine_Fogel).

Image Credit: Stuart Miles via FreeDigitalPhotos.net.

Sunday, December 20, 2015

16 Social Media Tips for 2016

With the start of 2016 on the horizon, marketing and media experts are making a variety of predictions about the future of social media. Will Facebook take over Google or vice versa? Will Twitter still be in existence at the end of 2016? What will be the next trendsetting platform? No matter which social platforms your business prefers, there is no denying that social media marketing is a key component of all brand building. Therefore, here are 16 tips from social media experts to improve your social media activity throughout 2016.

[1] Jim Joseph (@JimJosephExp)
Find your social media voice, and be consistent in not only what you post but the tone you take in your posts. Are you serious, comical, witty, or snarky? You should decide this up front and make it a part of your social media brand.

[2] Kathi Kruse (@kathikruse)
Brands must do a better job of generating employee engagement and participation in content marketing. Employees, especially salespeople, are the fountain of quality information that your customers crave. Start with a social media policy, provide training, make content submission easy, establish WIIFM (what’s in it for me), and encourage growth of employees’ personal brands. Employee expertise = quality content!

[3] Paul Biedermann (@PaulBiedermann)
Social media is now a part of our every day and so ingrained within our society that simply “doing social media” is not enough. Carving your own niche is becoming increasingly important but ever more difficult to do. Establishing a truly unique, personal brand and sharing content of only the highest caliber will continue to set you apart and build trust – your only hope for deepening those relationships most important to your business.

[4] Rich Gallagher (@gallagherPOC)
Set response standards and stick with them. Social media is now a routine, legitimate communications channel just like the telephone, and your responsiveness brands you in every channel. If you wouldn’t ignore a voice mail or email, don’t let Tweets or Facebook posts sit in limbo either.

[5] Heather Coleman Voss (@HeatherEColeman)
Social media, ultimately, is about building strong professional relationships through the use of various platforms. It’s about engaging, working together, and building something greater than we can individually.

[6] Elaine Fogel (@Elaine_Fogel)
It doesn’t matter how many people follow you on social media. What matters is how many of them fall within your target audiences, respond to your call to action or content, and become sharers, business leads, and customers.

[7] Phil Gerbyshak (@PhilGerb)
Do short videos that address one problem your customers have or offer one insightful story and then use the recording of the video as the basis for longer form content (i.e., blog posts, email newsletters, Tweets, Facebook posts, or LinkedIn posts) and more. A short video with full energy shot on your mobile phone will go further than just text any day. Bonus points if you experiment with Blab or Periscope to get your customers and prospects involved in your video.

[8] Neen James (@neenjames)
Invest 15 minutes each day paying attention to others and share their brilliance. Give people a virtual hug by focusing on what’s important to them, recognize their success, give shout-outs, make recommendations, write testimonials, and promote their content.

[9] Mike Kunkle (@Mike_Kunkle)
As social media becomes more mainstream for business professionals, and especially for sales professionals, we’re seeing much more bad behavior spill over from other media such as email and telephone. In 2016, ease up, remember your manners, and if you’re in sales, stop pouncing on buyers immediately after you connect with them. The power of social networks is the ability to build relationships, support others, earn trust, and nurture interest – before asking for a commitment or a sale.

[10] Amy McCloskey Tobin (@amymcctobin)
Turn back to LinkedIn and reassess its value as a networking and distribution tool. As much as we like to complain about the spam fest that is LinkedIn Groups, there is still nothing like this network for professional networking.

[11] Gina Schreck (@GinaSchreck)
Plan out your potential client journey from social media initial contact to qualified lead. Most people use social media to broadcast information about their company without giving much thought as to how they will convert LIKES into LEADS. Create “value offers” such as whitepapers, special video tips, and tip sheets that people would be willing to exchange for their email address. Now create a landing page to capture the emails and a great graphic that has your “Download our free whitepaper on (add an expertise of your business here).” Once you have these in place, use the graphic call-to-action at the bottom of blog posts and strategic spots on your website. You then use social media to send people to each blog post or even use the graphic as a social post. NOW, you will see a greater return on your social investment.

[12] Jenn Herman (@jenns_trends)
2016 will be the year to put your “face” in front of your audience. Whether through videos or live streaming, you will be expected to interact more personally and authentically with your customers and audience through video methods.

[13] David Schwartz (@1ad_dad)
We have entered a point when we need to start to look at social media in conjunction with our media plans. We can no longer silo social media and media. Facebook, for all intents and purposes, is a paid medium for brands. The other networks will be sure to follow. What this means is you need to include paid social dollars as part of your media plan, so consider greater segmentation and targeting on the new found mediums.

[14] Lyn Boyer (@Lyn_boyer)
Pin your most recent work to the top of your site/social pages so your network can help to promote your latest work.

[15] Peter Hillard (@Mr_hillard)
Just because you have 20,000 followers does not make them customers or clients. It is imperative to engage like-minded people and keep them engaged. So 2,000 real followers can turn into 20,000 real customers/clients with time and effort.

[16] Amanda Brazel (@AmandaBrazel)
Focus on your business goals and the development of your brand’s message. Then execute with action and energy.

If you don’t follow these experts on Twitter, check out their handles as noted above following their names. They add incredible value to the Twitterverse and also on other social platforms. I thank these amazing social media experts for appearing on my blog and wish everyone a happy and successful 2016!

Image Credit: Stuart Miles via FreeDigitalPhotos.net

Saturday, February 7, 2015

A Social Media Conversation

I would like to introduce Keri Jaehnig to my blog. As a social media expert, Keri's quotes have appeared several times here in group posts when I've featured social media tips over the last several years. We met through social media, and while we're on different sides of the country, our regular communications are an example of the benefits of social media.

Keri is the Founder and CMO of Idea Girl Media, a Social Media Marketing Agency that works with business brands, public figures, and nonprofits to achieve social media success and positive online reputations. She has received a commendation for Outstanding Attainment in Social Media from the Senate of the State of Ohio and is also featured on Social Media Today, SteamFeed, Search Engine People, AOL Small Business, Forbes, and Business Insider. We recently talked about the state of social media and changes for 2015, and highlights of our conversation follow.

QUESTION: In today’s era of immediacy, all businesses need a digital footprint to reach the largest audience. As a result, what three things do you consider critical as part of a social media marketing strategy?
KERI JAEHNIG: The footprint must come first before the social media: The top three things should be: quality, consistent branding; a well designed, mobile responsive website; and a blog offering at least some brand content that serves as the hub of social media. Once these elements are established as the foundation, brands can begin social media with success. Also, I recommend using a variety of content to share on social channels: images, audio, video, links, and text.

QUESTION: What’s your favorite social platform, and why?
KERI JAEHNIG: Each social platform serves a different purpose to achieve a separate and unique goal. So I like a select few for different reasons. But if you make me choose one, right now I would choose Instagram because it's fun and always with us. It began, and has stayed, a mobile platform. So, because we always have our mobile phones, it's always accessible in our pockets or purses. Instagram is also easy and has cool features! The filters and apps to make cool graphics make even the worst photographer (myself) look like a semi-pro.

Also consider that people absorb and react more quickly to images than to other forms of media, and it is almost destined to be uber-successful. You can very easily syndicate photos to other popular social networks, which I love. And, hashtags are the key to connections. Posts are not limited to amount of text, and you can use up to 30 hashtags per post. In short, having a presence on Instagram is almost a recipe for sure success!

QUESTION: Many CEO’s and leadership teams question how to track ROI when the topic of social media is raised and marketing teams pitch moving forward with the implementation of a social media marketing strategy. What social metrics do you measure - why, and how often?
KERI JAEHNIG: I'm afraid I'm not going to make some CEOs very happy here. Tracking reach, clicks, and shares is a good idea to know what your audience reacts to - and where website traffic is coming from. But a good social media manager knows when things aren't going well - so they adjust. That same good social media manager will also be tracking results and trends ALL THE TIME. Some all day, some once a day, some once a week, and then totaling when reports are due.

The bottom line is....the bottom line:
* Are more people served?
* Are there less service failures?
* Are there more products or services sold?
* Are there more subscriptions or downloads?
* Were there cost savings?

All will be indicators of success. None of those will come immediately. "Traction" takes time, and that time is different for each brand, as well as each strategy for each brand.

QUESTION: Many people remember the famous OREO tweet during the 2013 Super Bowl. With that in mind, what's your favorite social campaign?
KERI JAEHNIG: OREO did a great job with a strategy using new techniques. They nailed it partly because the formula had not been done yet. That same approach today may or may not be as successful mainly because we've all set it with that campaign. Hashtags are now mainstream. Many of us make our own YouTube videos. So, they were good at using technology AND timing with lovely color and tune. Bravo!

Do I have a favorite social campaign? No. But an organization that did well spreading its message through social channels was The ALS Association with The Bucket Challenge. Whether or not they reached their fundraising goals, that message traveled far and wide! They earn bonus points for getting celebrities involved who committed to actually doing it. Other memorable campaigns: Old Spice, Go Granny, and the Budweiser puppies. Those were mainly advertising, but they all "went viral" via social media.

QUESTION: Blogs are easy and inexpensive marketing tools to promote experts and expertise. What five ways do you recommend generating content on a regular basis?
KERI JAEHNIG: They key word is regular, or consistent. Creating good blog content on a regular basis can be challenging for entrepreneurs. Medium-sized businesses and larger brands with designated employees and teams to do this have an advantage. Following an editorial calendar is also key.

Here are some ideas for generating content - there are surely more options, but these may be the easiest for busy teams to execute.
* Feature a few writers from your team so no one person is responsible for all content.
* Answer questions from your customers and clients.
* Accept guest posts from respected professionals in niches complimentary to yours.
* Embed videos, infographics, or SlideShare presentations in blog posts for variety and to re-purpose good content.
* Feature collaborative posts, i.e., accept answers to important industry questions from several team members or industry professionals. These are often bookmarked as resources for readers.

QUESTION: Pundits recommend that you should add one new social platform each year. Which one will you add to your marketing arsenal this year, and why?
KERI JAEHNIG: My first question is: Who is recommending this for every business or entrepreneur? There is no "one size fits all" strategy, and to assume every organization should be building by one social platform each year is a bit presumptuous. Of course, if you've started with Facebook, your next steps might include Twitter or Google+. Maybe a Company LinkedIn Page, depending on your industry. Or you might consider if YouTube is a good fit. It all depends on what is most fitting for your business niche, and what platform could deliver the desired result. It ALL boils down to: Where does your target market hang out online, and when?

I maintain a presence on Facebook, Twitter, LinkedIn, Google+, Pinterest, Instagram, YouTube, and Quora. For a few of those, I have a personal and business account. When the new Ello and Tsu platforms were introduced, I created profiles to experiment and become familiar. I felt it was my responsibility to know and see where they would go.

Will I be adding another social platform this year? Absolutely not! Because more consistent blogging is the best answer for me and my business, knowing what I know about changes that are coming. I suspect the same is true for many: they should be blogging more consistently. But if a miracle occurred, and I magically had eight more hours in every day, I would be compelled to experiment with podcasting.

Learn more on Keri's website and follow her regularly on Twitter @ideagirlmedia and @kerijeahnig.