Monday, November 8, 2021

The Importance of Brand Identity

Over the last 12 years, thanks to social media, I have had the privilege to meet a variety of amazing marketing, leadership, and customer experience experts. One of these experts is Susan Friesen from British Columbia, Canada. We recently had a discussion about marketing, and highlights follow below Susan’s bio.

Susan Friesen is the founder of eVision Media. In her capacity in that role, she recognizes that many business owners waste too much valuable time, money, and energy either hiring the wrong people to do their website and online marketing or trying to do it all themselves...and getting nowhere as a result. When working with clients, she has a proven, personalized, multi-pronged strategy that covers all of the critical aspects that must be done correctly to avoid these costly lessons. Susan can be found online at; on Instagram at; on Facebook at; and on Twitter @eVisionMedia.

QUESTION: In one of your Blog posts, you wrote about brand identity. What do you consider the five most important elements when creating a strong brand identity?

(Read the post here:

SUSAN FRIESEN: Creating a strong brand identity must first start with understanding and defining what your unique brand identity should be. Without that clarity, it's hard to be consistent with your brand presence and attract your ideal target market.

To help create your unique identity, begin with understanding your ideal target audience. You want to make sure your brand resonates with them.

Next is to get clear on what kind of value you bring to the table. This value will help convince your target audience to spend money on what you are offering.

Then you want to get clear on who your competitors are. Knowing the choices your ideal target audience have helps you better understand what they are facing when determining who to spend their money on.

And to help you be their obvious choice, the next step is to define your USP, your Unique Selling Proposition. That clarity will help you position your brand in a way that is the obvious choice between you and your competitors.

And lastly, develop a brand "voice" where everything said, written, and created should emulate your brand identity.

TWEET THIS: Develop a brand "voice" where everything said, written, and created should emulate your brand identity. -@eVisionMedia #BrandTip #BrandExperience #DebbieLaskeysBlog

QUESTION: In one of your Blog posts, you wrote about calls to action. Why is a CTA so important in marketing materials, email marketing, and on social media?

(Read the post here:

SUSAN FRIESEN: In the world of marketing, sometimes we need to get right back to the basics. And when it comes to a call to action, those basics are to tell people what they should do next. What may be obvious to you, is most likely not obvious to them. So we need to lead them to the next step by offering them a prompt on what action they can take. Whether it's to make a purchase, sign up for a free giveaway for lead generation, or schedule an appointment, we need to plant the seed so they will act on the suggestion if they're ready to move forward.

QUESTION: Since March 2020, which brands have stood out by providing excellent customer service during the covid pandemic?
SUSAN FRIESEN:I'm a big proponent of supporting small businesses, so instead of sharing my thoughts on big brands and how they dealt with the pandemic, these businesses were just as impressive:

(1) The Broken Whisk restaurant in Agassiz, BC ( went above and beyond in response to their forced shut down. Instead of going home and waiting things out, they knew they needed to serve their clients who still had to eat but were also facing financial challenges. They created a select menu of gourmet meals and sold them for only $5. The orders were taken in advance and picked up on a specific day of the week.

(2) A local grocery store, Save-on-Foods (, ramped up their home delivery services in a big way. Not only did they adhere to all safety precautions during the pandemic, they also provided a valuable service for those who couldn't (or wouldn’t) leave their house. The drivers we had were kind, courteous, and got to know us as a customer, which was greatly appreciated.

(3) Malary's Fashion in Cloverdale BC ( knew her customers would be wary of going clothes shopping but also didn't want to order online, so store owner Yvonne Hogenes created a personalized shopping experience where customers could book an appointment and have the store to themselves while experiencing individual attention for their needs.

I could go on as there are plenty of examples of businesses that stepped up to the plate and went above and beyond to serve their customers in a safe and compassionate way. We at eVision Media offered our clients interest-free extended payment plans to help get them through the crisis but still be able get their online presence updated to accommodate the rush for online sales.

QUESTION: What's your favorite brand, and why?
SUSAN FRIESEN: It's tough to specify just one brand, but I am quite loyal to a Canadian brand, The Bay. They are Canada's oldest brand and continue to grow and evolve to best meet their customer's needs. They always have exactly what I need at affordable prices with exceptional customer service, and you can't go wrong with that!

(Check out The Bay at

QUESTION: Many people remember the famous OREO tweet during the 2013 Super Bowl. With that in mind, what's your favorite social media marketing campaign?
SUSAN FRIESEN: Dove has been doing an amazing job in their real beauty body image ad campaigns, and I came across one earlier this year where they put a focus on how selfie edits are done to highlight the dangers of social media.

(Watch it online at:

QUESTION: What do you think will be the central focus of our marketing discussions a year from now?
SUSAN FRIESEN: I hope it's to continue to focus on the empathetic marketing model. More than ever, consumers are wanting to be heard and understood and not be "sold" at. The more businesses can embrace the model of compassion, kindness, understanding and giving, the better this world will be.

TWEET THIS: More than ever, consumers are wanting to be heard and understood and not be "sold" at. -@eVisionMedia #BrandTip #CX #DebbieLaskeysBlog

My thanks to Susan for sharing her marketing insights and for appearing here on my Blog.

Image Credit: Wordswag app.

No comments:

Post a Comment

Thank you for your comment!