tag:blogger.com,1999:blog-281451931372336430.post6926903806931532911..comments2024-02-28T11:24:15.224-08:00Comments on Debbie Laskey's Blog: A Tale of Marketing and Customer ServiceDebbieLaskeyMBAhttp://www.blogger.com/profile/04110969252778614500noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-281451931372336430.post-63229717439278712712012-05-11T13:02:06.128-07:002012-05-11T13:02:06.128-07:00I appreciate all of the comments to this post - qu...I appreciate all of the comments to this post - quality customer service is the characteristic that sets a business apart from its competitors and yields repeat customers. Here's an update to my quest for a car cover. Big thanks to Jessica from CoversDirect.com for her detailed comment to my post (due to a Google Alert for "car covers," which led to her note). I ordered a cover from her that fits my vehicle perfectly. Should I follow up with the four dealers and let them know? Sadly, they probably wouldn't care.DebbieLaskeyMBAhttps://www.blogger.com/profile/04110969252778614500noreply@blogger.comtag:blogger.com,1999:blog-281451931372336430.post-81313526290214915262012-04-13T08:50:09.109-07:002012-04-13T08:50:09.109-07:00It's sad to see that some companies STILL don&...It's sad to see that some companies STILL don't understand what proper when customer service is. <br /><br />One thing that comes to mind automatically after reading this post, is that if these dealerships are already failing at customer service through emails, God help them if/when they start using social media for their business.daverghttps://www.blogger.com/profile/00629301046142687193noreply@blogger.comtag:blogger.com,1999:blog-281451931372336430.post-55670670885772126292012-04-11T07:15:53.671-07:002012-04-11T07:15:53.671-07:00Hello Debbie,
Interesting post- My name is Jessic...Hello Debbie,<br /><br />Interesting post- My name is Jessica and I am with a company called Covers Direct. We sell car covers online and over the phone at CarCoversDirect.com. <br /><br />If you had contacted our company, we would have requested your year, make, model, and any other pertinent information. We then would have offered you a custom cover available in 13 materials. We would have asked you what type of storage you planned on using the cover for, so we could determine what would be best for your purposes.<br /><br />We would have of course answered any questions you had, and done anything possible to ensure you received the best customer service possible. I am very sorry to hear that you had such a negative experience attempting to obtain a car cover. If you ever need anything in the future, please do not hesitate to contact us.<br /><br />Jessica<br />CoversDirect.com<br />1-866-626-8377 Monday-Friday, 9-5 EST<br />Jessica@coversdirect.comcovergirlhttps://www.blogger.com/profile/05413336041888439588noreply@blogger.comtag:blogger.com,1999:blog-281451931372336430.post-7235583461762554072012-04-10T18:40:25.493-07:002012-04-10T18:40:25.493-07:00I have to be honest, I am NOT surprised at all. I ...I have to be honest, I am NOT surprised at all. I could see this happening at the dealer that I work for. <br /><br />I pride myself on great customer service that I give, but I can not speak for my co-workers. I am not making an excuse for them, but I can tell you EXACTLY what happened.<br /><br />Someone read your email, said "That car is 10 years old, we dont have that" That is about the end of it. I have never seen a parts department go out of it's way for anyone, even the mechanics that work there. That should really say "especially the mechanics that work there" :)<br /><br />The issue is, there are parts that can ONLY be purchased at the dealer. That can create an "elitist" type environment. They deal with customer that can not go anywhere else, body shops, shop mechanics, ect. They see it as "why should I do all this work for a possible $50 sale"<br /><br />I personally think it is crazy that dealers don't step up what they are doing. Again, let me be clear, I think they are in the wrong. It is not how I would have handled it. I live in this environment and I promise that is what happened.<br /><br />So, did you find your car cover? If you send me your car info, I can try and help find you one. Charles@humblemechainc.comCharleshttps://www.blogger.com/profile/12121009694250561341noreply@blogger.comtag:blogger.com,1999:blog-281451931372336430.post-19363712013842272342012-04-10T06:34:51.472-07:002012-04-10T06:34:51.472-07:00Ouch you would have thought that you would have ha...Ouch you would have thought that you would have had a positive response from one out of the four. <br /><br />It never ceases to amaze me the lack of customer service initiative in most organisations. The outright sales pitch is the worst of all!indigogirlhttps://www.blogger.com/profile/00891225862331107195noreply@blogger.comtag:blogger.com,1999:blog-281451931372336430.post-74150461100963464162012-04-10T04:40:21.450-07:002012-04-10T04:40:21.450-07:00Service is that one thing that separates good and ...Service is that one thing that separates good and bad companies. You can have the biggest inventory, latest technology and slickest advertising, but unless you give excellent service, you'll never have community of customers.<br />Appreciate the mention, Debbie, however can't take credit for that quote. It really was one that was pinned above our restaurant bulletin board. It's been around for a long time (as have I :-)Alexander Raymondhttps://www.blogger.com/profile/12543184429570418679noreply@blogger.com