tag:blogger.com,1999:blog-281451931372336430.post5498388902647518836..comments2024-02-28T11:24:15.224-08:00Comments on Debbie Laskey's Blog: Summer Reading Series: How to Create A Customer Service Survival KitDebbieLaskeyMBAhttp://www.blogger.com/profile/04110969252778614500noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-281451931372336430.post-19147393550297715012013-06-12T07:48:31.505-07:002013-06-12T07:48:31.505-07:00Great post! I have been working in customer experi...Great post! I have been working in <a href="http://www.dataoceans.com/industries/healthcare/" rel="nofollow">customer experience management</a> for many years and it really is all about how you say things to customers. There is a huge difference between saying "sorry we can do that" and "I know how you feel, tell me exactly what happened". Diffusing the situation seems to be a lost art in today's customer service industry.Anonymoushttps://www.blogger.com/profile/15219046401291917031noreply@blogger.com